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Senior Process Manager

eClerx·Mumbai

Pay not statedSenior levelFull-time
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About the role

Periodically review, update, and maintain process documentation, Standard Operating Procedures (SOPs), and work instructions to ensure alignment with current business requirements and operational practices.

What you'll do

  • Manage a team of ~ 40 FTEs, supported by 2–3 Team Leads, ensuring effective team performance, resource utilization, and operational delivery
  • Ensure adherence to defined SLAs and KPIs, with a primary focus on accuracy, productivity, turnaround time, and overall process efficiency

What you need

  • 6–10 years in operations
  • KYC
  • MIS reporting
  • Documentation
  • Team management
  • Performance management
  • SOP writing
  • Any graduate

What you get

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