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Senior Process Manager

eClerx·Mumbai

Pay not stated3–6 yrsFull-time

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About the role

Senior Process Manager at eClerx. Execute software upgrades on Ciena, Nokia, and Infinera optical platforms following detailed MOPs.

What you'll do

  • Execute software upgrades on Ciena, Nokia, and Infinera optical platforms following detailed MOPs
  • Perform customer circuit grooms and reconfigurations during maintenance windows
  • Conduct pre- and post-activity health checks, verification, and rollback planning
  • Monitor network performance and ensure zero service impact during changes
  • Create and update detailed Methods of Procedure for upgrades and grooms

What you need

  • 3–6 years in operations
  • Any graduate

Good to have

  • Telecom

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