Senior Process Manager

About the role

The candidate will be responsible for end-to-end execution of credit card campaign setup, configuration, and deployment within enterprise offer management systems. This role ensures operational excellence through rigorous quality controls, compliance validation, and data integrity oversight across all stages of the offer lifecycle—from activation through expiration.

What you'll do

• Translate business requirements into technical configurations, ensuring seamless handoff from strategy to live execution
• Perform comprehensive post-import validation by extracting and analyzing UMM reports from Business Intelligence systems
• Conduct systematic reconciliation of Business Intelligence systems against approved import templates to ensure 100% data accuracy and configuration integrity
• Identify, troubleshoot, and resolve discrepancies between system inputs and reporting outputs, escalating critical issues as needed
• Maintain audit-ready documentation and ensure all offer configurations meet compliance, regulatory, and risk management standards

What you need

• 5–7 years in operations
• Compliance
• Project management
• Stakeholder management
• Reporting
• Excel
• SOP writing
• BBA or B.Com

Good to have

• ETL
• Reconciliation
• PowerPoint
• Internal audit