Senior Process Manager

About the role

Senior Process Manager at eClerx. Client Relationship Management: Build and maintain strong, strategic partnerships with clients.

What you'll do

• Client Relationship Management: Build and maintain strong, strategic partnerships with clients
• Proactively identify client needs, develop tailored solutions, and exceed client expectations
• Serve as the primary point of contact for client escalations and issues
• Consulting: Provide expert guidance and solutions to address complex business challenges through technology & data solutions. Develop and execute strategic roadmaps…
• Translate business requirements into actionable solution blueprints, considering data availability, technical feasibility, and business impact

What you need

• 15–27 yrs of experience
• Six Sigma
• Customer service
• Team management
• LLMs
• Machine learning
• JIRA
• MBA or MCA or M.Tech

Good to have

• Data visualisation
• Power BI
• Root cause analysis
• Git
• Tableau
• Client relationship