Senior Process Manager

About the role

The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. It is vital to focus on high standard of delivery excellence, provide top-notch service quality and develop successful long-term business partnerships with internal/external customers by identifying and fulfilling customer needs.

What you'll do

• Prepares performance reports by collecting, analysing, and summarizing data and trends
• Ensure Critical Performance Metrics are met consistently
• Revert to client/vendor queries on routine issues
• Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely
• Perform audits and quality checks on Team Leads & Floor Supports

What you need

• 9–16 yrs of experience
• Telecom
• Voice process
• Process improvement
• B.Tech or B.E. or B.Sc or BCA