Senior Process Manager-Voice

About the role

The purpose of this role is to ensure timely and accurate deliverables, manage financial targets, foster team development, align goals with organizational objectives, and maintain compliance with regulatory standards.

What you'll do

• Ensure That All Daily Deliverables Are Completed On Time And Meet The Agreed Accuracy Standards As Per The Service Level Agreement (Sla). This Role Actively Participates…
• Responsible For Forecasting Monthly Rolling Revenue And Ensuring That Targets Are Met. Manage Costs Efficiently Within Agreed Budgets And Continuously Identify New…
• Closely Monitor And Manage Attrition Rates, Ensuring They Remain Within Targets. Promote Employee Development Through Comprehensive Training Programs And Professional…

What you need

• Process improvement
• Voice process
• Any graduate