Senior Product Manager

About the role

We have a rare opportunity for a seasoned product manager to drive the evolution of our product experiences at Zendesk. This PM will define, execute, and iterate on building AI-augmented products that empower our billions of end-users, millions of agents, and thousands of admins to be able to give and receive world class service on Zendesk.

What you'll do

• This leader will be critical in defining the strategy, vision, and roadmap around our notifications platform for (human) agents & admins
• Be responsible for working with our 130k+ customers to understand the bottlenecks and pain points they (and their customers) run into when it comes to providing customer…
• Work cross-functionally with partners across product and engineering, design, go-to-market, data science
• This role requires deep technical expertise in SaaS Product Development, AI/ML products, and customer-centric delivery
• Develop and deliver specialized and inspiring product leadership to stakeholders, customers, and counterparts around moving our product experiences forward

What you need

• 5–9 yrs of experience
• Zendesk
• Go-to-market
• Machine learning
• Customer success
• B.Sc or B.Tech or B.E. or BCA