Senior Product Specialist - Customer Onboarding

About the role

In this customer-facing role, you will need to align working hours to overlap customer timezone to build customer relationships and satisfaction by providing exceptional and timely service. Stay up-to-date with product knowledge, business flow, sales process, and market dynamics.

What you'll do

• Drive demos, walk-through and solution reviews with customers
• Identify risks based on current product capabilities; define and implement mitigation plans
• Need to align working hours to overlap customer timezone to build customer relationships and satisfaction by providing exceptional and timely service
• Ensure the adherence to SLAs, and key metrics according to the organization’s goals and objectives
• Coordinate with internal teams as needed to meet customer needs and requirements, while managing customer expectations

What you need

• 5–8 yrs of experience
• Onboarding
• MS Office
• Sales
• JIRA
• Problem solving
• Any graduate

Good to have

• HTML
• JavaScript