Senior Product Specialist (SaaS Implementation and Onboarding)

About the role

We are seeking an experienced Product Specialist with a proven background in the SaaS industry to support customer onboarding, drive product adoption, and deliver measurable value through our AI product suite. The successful candidate will serve as a trusted advisor to our clients, ensuring seamless engagement across the customer lifecycle, while collaborating with internal stakeholders to align product capabilities with business outcomes. 

What you'll do

• Customer Onboarding & Enablement
• Lead customer onboarding journeys, ensuring seamless setup, integration, and initial success with our AI products
• Conduct customer-focused sessions, demos, and recommend best practices
• Build strong relationships with customer stakeholders across technical, business, and executive teams
• Gather customer feedback and translate insights into actionable recommendations for internal teams

What you need

• 5–8 yrs of experience
• Onboarding
• MS Office
• JIRA
• Customer success
• Sales
• Problem solving
• Any graduate

Good to have

• Roadmapping