Senior Product Support Engineer

About the role

We are seeking a technically skilled Senior Product Sustenance Engineer with experience in IT support and hands-on expertise in Support of product applications. The ideal candidate will be responsible for diagnosing and resolving technical issues, supporting end-users, and automating tasks to improve operational efficiency.

What you'll do

• Provide 1st and 2nd line technical support for LIMS application
• Design, write, and debug scripts to automate workflows, customize user interfaces, and enhance functionality within the LIMS platform
• Maintain documentation of issues, solutions, and procedures
• Collaborate with other IT teams to escalate and resolve complex problems
• Ensure compliance with IT policies and data security standards

What you need

• ServiceNow
• Ticketing tools
• ITIL
• Windows
• Networking
• Troubleshooting
• B.Tech or B.E. or B.Sc or BCA

Good to have

• SQL
• SQL Server
• Unit testing