Senior Product Support Engineer

About the role

This is a hybrid engineering and support role for someone who is equally comfortable debugging a customer’s production issue and writing the code that stops it happening again. You will be the senior technical escalation point for our product across heterogeneous customer environments Windows, Linux and Solaris, integrated with enterprise Active Directory, SIEM platforms and a range of network infrastructure.

What you'll do

• Own Level 3 escalations end to endreproduce, diagnose root cause, and drive to resolution across OS, network, database and application layers
• Analyse logs, packet captures, stack traces, core dumps and performance counters to isolate faults in complex multi-vendor environments
• Work directly with customer IT, security and infrastructure teams, including during high-severity incidents
• Produce clear root cause analysis documents for customer and internal audiences
• Build and ship fixes, patches and product improvements in C# and Python

What you need

• 5–7 yrs of experience
• Active Directory
• Linux
• Troubleshooting
• Windows Server
• Firewalls
• Networking
• Any graduate

Good to have

• Docker
• Kubernetes
• CCNA
• ITIL
• Terraform
• Machine learning

What you get

• ₹20 L–₹25.3 L a year