Senior Product Support Specialist

Eurofins·Bengaluru

Pay not statedMid levelFull-timeHybrid

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About the role

Senior Support Analyst to manage IT Reporting ticket as well as providing guidance and support for Junior resources We are seeking a highly motivated and experienced Senior Support Analyst to provide advanced L2/L3 support for enterprise data warehouse solutions and Power BI reporting platforms.

What you'll do

Power BI reports and dashboards
Data integrations and reporting services
Investigate, troubleshoot, and resolve complex technical issues within agreed SLAs
Perform root cause analysis and contribute to long-term problem resolution
Monitor system performance and proactively identify operational risks and improvement opportunities

What you need

ITIL
Power BI
Data warehousing
Root cause analysis
SQL
Data structures
MCA or B.Tech or B.E. or B.Sc or BCA

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