Senior Product Support specialist

About the role

The ideal candidate will have 5–7 years of hands-on experience in Microsoft Dynamics 365 CRM, with deep expertise in Sales and Customer Service, knowledge on Customer Insights, and Customer Voice modules. This role is pivotal in ensuring the smooth operation, maintenance, and support of D365 CRM applications and integrations across Eurofins companies.

What you'll do

• Operate within the program’s service level agreements in order to solve customer issues and satisfy the requests
• Drive all owned tickets towards closure with high customer satisfaction
• Handle user access management and data management (importation, update, migration etc.) requests
• Troubleshoot Application and coordinate with multiple IT and business teams to solve the issues
• Contribute to the knowledge base for easy management of frequently asked questions and repetitive service requests

What you need

• 5–7 yrs of experience
• Microsoft Dynamics
• CRM
• Troubleshooting
• Windows Server
• Any graduate

Good to have

• ITIL
• Azure