Senior Professional Services Consultant – NGTS

About the role

We are seeking a proactive and customer focused individual to join our team as a Customer Success Engineer (CSE) specializing in Certificate Lifecycle Management and PKI. In this role, you will ensure the successful deployment, automated lifecycle management, and ongoing stabilization of our enterprise CLM and PKI solutions.

What you'll do

• Provide advanced product-level expertise, leading complex deployments and resolving intricate technical challenges
• Serve as the go-to expert for CLM and PKI products, guiding customers through sophisticated integrations and customizations
• Lead efforts to drive product adoption, conducting in-depth training sessions, and workshops tailored to customer needs
• Assess and address gaps in deployment and best practices, translating them into strategic action plans for improvement
• Ensure customers achieve operational excellence by fully adopting and optimizing new features

What you need

• 5–9 yrs of experience
• Customer success
• Active Directory
• Firewalls
• B.Sc or B.Tech or B.E. or BCA

Good to have

• AWS
• Azure
• Ansible
• Terraform