Senior Professional Services Engineer (Chatbot)

About the role

In NiCE as a Senior professional Services Engineer is a customer-facing, billable role responsible for delivering specialized expertise and solutions for NiCE products and services. This includes implementing, configuring, and optimizing AI-driven applications, such as chatbots, knowledge assistants, and other NICE solutions, for enterprise contact centers as part of NICE Managed Services.

What you'll do

• Lead the design and development of multiple AI and bot applications, ensuring alignment with customer requirements and industry best practices
• Optimize and maintain multiple AI bots, including both generative and legacy models
• Partner with Customer on Knowledge management Curation
• Implement and enhance AI-driven services such as knowledge assistant engines and conversational intelligence
• Collaborate with project managers to design and oversee end-to-end project rollouts

What you need

• 4–8 yrs of experience
• CRM
• Business analysis
• MIS reporting
• LLMs
• Any graduate