Senior Program Manager - Decision Platform, Retail Business Services (RBS)

About the role

We operate at the intersection of product, science, and GTM — building a platform that connects decision systems across Amazon so that one signal makes all of them smarter. The platform is live with founding tenants, scaling to broad GA, and building pipeline for pan-Amazon adoption. This role is critical to ensuring that every tenant that enters the funnel moves through onboarding with velocity, quality, and trust.

What you'll do

• Own the end-to-end onboarding lifecycle — contract → data readiness → prototyping → shadow mode → production launch
• Manage parallel tracks across multiple tenants simultaneously at different stages
• Drive timelines against committed milestones, identify blockers early, and escalate decisively across cross-org dependencies
• Coordinate across platform engineering, applied science, BA/RA teams, and tenant-side engineering
• Serve as the single-threaded owner tenant leadership engages with throughout onboarding

What you need

• 5–9 yrs of experience
• Stakeholder management
• Prototyping
• MBA or BBA

Good to have

• Change management
• Machine learning