Senior Program Manager , Delivery Experience, IN DEX

About the role

True to Amazon’s tenets, customer and seller obsession are always at the forefront of our decisions. We innovate and design our services and tools with a focus on customer experience, followed by our focus on technology and worldwide scaling.

What you'll do

• Your week will typically start with looking at key input/output metrics and identifying trends/concerns/opportunities
• Engage with stakeholders ad partners to track progress on goals, as well as identify opportunities to further enhance customer experience
• Crisply communicate to senior leadership on status, progress, concerns and help required to unblock key opportunities
• The bottom line is to drive improvements which requires strong communication, a flair for identifying data patterns, comfort with analyzing large varied datasets

What you need

• 7–13 yrs of experience
• Project management
• SQL
• Excel
• MBA or BBA

Good to have

• Data analysis
• Curriculum development