Senior Program Manager, IPV Process OPS

About the role

We are seeking a Program Manager who will be part of Global Process Owner team for our In person Verification (IPV) function focusing on IPV at Seller / Amazon locations. This role will be part of our Amazon Registration & Compliance Operations (VRMO) organization. The VRMO organization is responsible for making Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the 'ill-intentioned'.

What you'll do

• Support implementation of GenAI initiatives and programs, that would reduce effort and improve seller experience
• Partner with cross functional teams, Business Stakeholders, Finance to identify ongoing opportunities to collaborate on bad actor identification and reduction
• Support Implementation and execution of governance of the programs from partner teams including process, tools, audit, inspection, mechanisms

What you need

• 7–13 years in consulting & strategy
• Project management
• Six Sigma
• LLMs
• Change management
• MBA