Senior Program Manager, RBS SPEG UDE

About the role

As Senior Program Manager, you will be responsible for owning the key metrics focused towards defect elimination and deliver business value. The role requires you to work closely with senior leadership and other internal/external stakeholders, helping them make data-driven decisions, size up problems through various analysis, convert problem statements into process or product improvement opportunities & drive closure.

What you'll do

• Own the defect elimination goal for the functional unit
• Dive deep and understand different upstream systems & processes that lead to product defects
• Drive inputs to improve standard operating procedures, and eliminate defects through upstream process or automation fixes by working with external stakeholders
• Identify business impact metrics, align with Stakeholders, establish them and report it across WW MPs
• Use data analysis to identify gaps, structure initiatives, recommend solutions and drive consensus on strategic inter-function business decisions

What you need

• 8–14 yrs of experience
• SQL
• Stakeholder management
• Data analysis
• SOP writing
• Tableau
• Research
• MBA or BBA