Senior Programmatic Solutions Consultant - Technical, PSC-T

About the role

In this role, you will independently resolve customer campaign execution issues and blockers by providing knowledgeable and responsive technical support to our enterprise customers: programmatic trading desks. You will have ownership for issue investigation: identifying campaign configuration and software defects, reproducing in-depth and complex cases across our DSP product and processes, and researching solutions to unblock customers.

What you'll do

• Independently resolve customer campaign execution issues and blockers by providing knowledgeable and responsive technical support to our enterprise customers:…
• Have ownership for issue investigation: identifying campaign configuration and software defects
• Own the most critical part of the customer experience and deliver on our customers’ most basic need
• Also develop tools to scale our service quality and provide critical input for product prioritization to address root causes of why the customer experienced an incident…
• Serve as an escalation point, owning end to end resolution of the most complex, cross-organizational issues

What you need

• 8–14 yrs of experience
• SQL
• NoSQL
• SQL Server
• Incident response
• Root cause analysis
• Roadmapping
• B.Tech or B.E. or B.Sc or BCA

Good to have

• Python
• Java
• C++
• C
• Ruby
• PowerShell