Senior Project Lead - Scrum Master

About the role

Customer Journey Manager - Band E Job Description Role purpose Undertake a detailed discovery to understand and document how existing applications and capabilities are used across the business. Map end-to-end use cases, customer and colleague journeys, pain points, dependencies and business outcomes, then translate the findings into clear, prioritised and delivery-ready user stories and acceptance criteria.

What you'll do

• Lead structured discovery across the in-scope applications, engaging business users, subject-matter experts, Product Owners, engineers and other stakeholders
• Map current application use cases, user groups, end-to-end journeys, hand-offs, workarounds, pain points, controls and operational dependencies
• Capture the purpose, frequency, criticality and business outcome of each use case, including what would happen if the capability were unavailable or changed
• Facilitate interviews, workshops and walkthroughs to validate how applications are used in practice and reconcile differences between documented processes and actual use
• Translate validated needs into well-structured user stories, acceptance criteria and supporting artefacts that are ready for Product Owner review and engineering…

What you need

• Agile
• Business analysis
• Any graduate

Good to have

• JIRA