Senior QA Engineer – ServiceNow

About the role

This role is responsible for ensuring the quality, reliability, performance, and stability of ServiceNow solutions across the enterprise. The Senior QA Engineer partners closely with architects, engineers, administrators, business analysts, product owners, and stakeholders to define testing strategies, validate business requirements, and ensure ServiceNow implementations meet functional, integration, security, and performance expectations.

What you'll do

• Define, develop, and execute comprehensive test strategies for ServiceNow implementations, enhancements, integrations, platform upgrades, and releases
• Create and maintain test plans, test cases, test scripts, test data, and quality documentation for functional, regression, integration, system
• Lead the design, implementation, and maintenance of automated test suites using ServiceNow Automated Test Framework (ATF) to support regression testing
• Establish and promote testing standards, automation best practices, and quality gates across ServiceNow development teams
• Test integrations between ServiceNow and external systems, including REST APIs, IntegrationHub, web services, middleware platforms, and third-party applications

What you need

• 5–9 yrs of experience
• ServiceNow
• Bug tracking
• Test automation
• JIRA
• Test cases
• CI/CD
• Any graduate

Good to have

• REST APIs
• ITIL
• Git
• Confluence
• Regression testing
• Operational risk