Senior Real Time Analyst

About the role

In its more than 100 stores in the U.S. and Canada, and online, at SaksOFF5TH.com, the company provides the best names in fashion at an incredible value through its merchandise authority, unparalleled brand access and seamless connection between ecommerce and stores. Through its website and app, Saks OFF 5TH provides a compelling assortment of brands to fashion-seeking customers at the best prices.

What you'll do

• Real time monitoring of Agent staffing and Service Levels
• Intraday reporting – hourly and day end
• Route cause analysis to determine and quantify reasons for forecast variance and recommend changes to enhance forecast accuracy and Agent utilization
• Flagging off any abnormality or service failure
• On the day schedule optimization in order to meet desired service levels, and providing feedback to relevant stakeholders of potential impact to service levels

What you need

• 2–5 yrs of experience
• Excel
• Class 10