Senior Salesforce Architect

About the role

Serves as the technical authority for Salesforce and CPQ-CLM within Commercial Operations. You will lead CRM integration work, manage the Service Jira integration, and support the Sales organization with day-to-day Salesforce issues. You will work alongside the existing Salesforce Architect, the Commercial Operations leaders and the Sales Analysts, and will be the main technical contact within Commercial Operations.

What you'll do

• Own the Salesforce architecture: data model, security, automation, and release strategy
• Lead CRM integration initiatives with other enterprise systems, including integration patterns, APIs, and error handling
• Manage and evolve the Service Jira integration: workflows, field mapping, sync monitoring, and issue resolution
• Design, configure, and optimize Salesforce CPQ and CLM: product and pricing rules, approvals, quote templates, and contract lifecycle
• Provide Tier 2/3 support for Sales users' Salesforce issues during US business hours, resolve them, and find root causes

What you need

• 10–18 yrs of experience
• Salesforce
• CRM
• JIRA
• B.Sc or B.Tech or B.E. or BCA

Good to have

• Git
• CI/CD
• Data privacy
• Public relations