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Senior Salesforce Business Analyst

Grab·Bengaluru

Pay not stated5–8 yrsFull-time
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About the role

This is a Salesforce Business Analyst role embedded within Grab's Commercial Systems team. You will help translate complex requirements into scalable Salesforce solutions across Sales Cloud, Service Cloud, and Experience Cloud. Beyond traditional BA responsibilities, you will shape upstream demand, guide understanding across partners, and guide delivery through the full Salesforce lifecycle.

What you'll do

  • Help translate complex requirements into scalable Salesforce solutions across Sales Cloud, Service Cloud, and Experience Cloud
  • Work full-time onsite at our Petaling Jaya office, Malaysia, reporting to the Lead Business Analyst, Salesforce Delivery
  • Engage with partners to translate requirements into scalable Salesforce solutions using interviews, workshops, use cases, and workflow mapping
  • Lead UAT and SIT readiness by partnering with QA, business owners, and developers. Guide execution of test scripts and ensure traceability back to requirements

What you need

  • 5–8 yrs of experience
  • Salesforce
  • Git
  • Agile
  • Test cases
  • Jenkins
  • Any graduate

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