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Senior Security Engineer-3

NTT Data·Bengaluru

Pay not statedSenior levelFull-timeHybrid
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About the role

The Technical Services Implementation Engineer (L3) is a seasoned engineering role, responsible for providing technical support to clients. This includes remotely supporting clients within service level agreements (SLAs); to install and configure software and hardware, resolve incidents, perform root cause analysis and adhere to any related processes such as change management.

What you'll do

  • Interact with clients on site to meet complex requirements of a solution
  • Escalate unresolved problems and issues to the relevant third parties
  • Respond to escalated client requests and support client applications to a first line resolution
  • Escalate complex problems to the relevant third parties
  • Write reports and proposals and complete and maintain project documentation

What you need

  • SOP writing
  • Root cause analysis
  • B.Tech or B.E. or B.Sc or BCA

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