Senior Service Delivery Manager

About the role

The Manager will be responsible for managing day-to-day delivery across key process towers within Corporate Pensions operations, ensuring SLA adherence, process accuracy, and smooth handling of volumes across Cash, New Business, Claims, Renewals, and Servicing.

What you'll do

• Define and implement clear service level agreements (SLAs) for support operations
• Identify opportunities to enhance project profitability and margins through efficient resource allocation and cost-effective strategies
• Ensure process effectiveness and continual service improvement
• Develop and execute comprehensive project plans, define success criteria, implement effective risk management and mitigation strategies
• Act as a primary point of contact for key stakeholders, including customers, and collaborate with cross-functional teams, (development, sales

What you need

• Root cause analysis
• SOP writing
• Any graduate