- Can I apply
- Open to any education · Mid level
- Pay
- Pay not stated · Contract
- Source
- Official: aiims.edu ✓ · today
- How to apply
- Government form on the board's site
Early: posted 22 h ago on their own site
Senior Service Desk Associate (Technical Service Representative)
Gratitude·Delhi
Pay not stated2–5 yrsFull-time
Read from the company's own careers page; you apply on their site.
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About the role
Senior Service Desk Associate (Technical Service Reprensentative)Location: GurgaonSalary: up to 7 LPAKey ResponsibilitiesRespond to customer support queries through phone, email, and chatDiagnose, resolve, and track customer issues efficientlyMaintain response and resolution speed as defined by Service Level Objectives (SLOs)Ensure high customer satisfaction scores and follow quality standards in 90% of casesUse the existing knowledge base to provide customer-facing root cause assessmentDeliver…
What you need
- 2–5 yrs of experience
- ITIL
- Troubleshooting
- SOP writing
- Any graduate
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