Senior Service Desk Associate (Technical Service Representative)

Gratitude·Gurugram

Pay not stated2–5 yrsFull-time

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About the role

Senior Service Desk Associate – Technical Service RepresentativeLocation: GurgaonExperience: 1–5 YearsBand: BPO 1 / BPO 2Salary: Up to ₹7 LPAJob Code: 430805Job OverviewKick-start your next career move in IT Support with hands-on exposure to Google Workspace and technical troubleshooting!We are looking for a customer-focused Technical Service Representative who can diagnose technical issues, provide effective support across phone, email, and chat, and deliver timely resolutions in an SLA-driven…

What you need

2–5 yrs of experience
Troubleshooting
Any graduate

Good to have

Ticketing tools
ITIL
SOP writing

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