Senior Service Engineer

About the role

Service Engineering teams deliver reliable, secure, and scalable technology services across enterprise platforms, supporting availability, automation, operational excellence, and continuous improvement across cloud, infrastructure, platform, monitoring, and service management ecosystems.

What you'll do

• Serve as a first-line Service Engineering professional responsible for monitoring alerts, triaging incidents
• Perform real-time alert monitoring, initial triage, classification, prioritization, and routing across application, infrastructure, cloud, platform, monitoring
• Act as the first point of response for incidents by validating impact, gathering key details, engaging resolver teams, and ensuring timely communication and escalation
• Serve as Incident Commander for defined L1/L2 operational incidents by coordinating bridges, tracking actions, driving updates, and ensuring incident process adherence
• Resolve L1 operational tasks and service requests across application and infrastructure areas, including standard checks, restarts, access validations, health checks

What you need

• 4–7 yrs of experience
• Troubleshooting
• Incident response
• SOP writing
• Cloud security
• ITIL
• B.Tech or B.E. or B.Sc or BCA

Good to have

• ServiceNow
• Azure
• Grafana
• Splunk
• PowerShell