highlisted

Senior Service Management Transformation Specialist

Unisys India (Private) LTD-UGS Bangalore·Bengaluru

Pay not stated5–8 yrsFull-time

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About the role

The role combines strong Service Management knowledge with practical exposure to automation, AI, analytics, observability and modern engineering practices. The individual is expected to identify opportunities, work effectively with technical teams and independently own defined improvement initiatives from analysis through implementation.

What you'll do

  • Assess existing Incident, Major Incident, Problem, Change and related operational practices
  • Identify process friction, unnecessary governance, repetitive work and opportunities for simplification
  • Own defined improvement initiatives from assessment through implementation and benefit tracking
  • Help shift Service Management measures from activity and volume toward stability, prevention, efficiency and business outcomes
  • Problem Management and Service Stability

What you need

  • 5–8 yrs of experience
  • ServiceNow
  • CI/CD
  • Power BI
  • JIRA
  • Power Automate
  • ITIL
  • Any graduate

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