Senior Serviceability Engineer - Networking

About the role

Are you a hungry, humble, and honest individual with a passion for enhancing customer experiences through improved product serviceability? If so, joining our team as a Serviceability Engineer at Nutanix offers you the opportunity to collaborate across diverse functions, drive impactful serviceability improvements, and work closely with talented professionals dedicated to delivering exceptional support and usability for our innovative products.

What you'll do

• This role partners closely with Engineering, Product Management, and Support throughout the product lifecycle - from concept to release and post-deployment
• Develop and maintain comprehensive Business Requirement Documents (BRDs) defining serviceability and diagnostic improvements
• Collaborate with Product Management and Engineering to embed serviceability requirements early in the New Product Introduction (NPI) cycle and across existing hardware…
• Review, track, and drive resolution for critical and deferred defects, ensuring timely closure and cross-functional visibility
• Partner with DevEx, QA, and Engineering teams to prioritize field issues, provide feedback on test plans

What you need

• 5–9 yrs of experience
• Networking
• AWS
• Salesforce
• Firewalls
• Linux
• VMware
• B.Tech or B.E. or B.Sc or BCA

Good to have

• Azure
• Network security
• ACLS
• JIRA
• Confluence
• Test cases