Senior ServiceNow ITSM Architect with AI & ITAM exposure

About the role

As ServiceNow AI & ITSM Solution Architect at Müller Solutions you will be responsible for designing, leading, and delivering AI-enabled ServiceNow solutions across Service Desk (ITSM), Field Service Management (FSM), and Asset Management (ITAM/SAM/HAM) .

What you'll do

• Solution Architecture & AI Strategy
• Design end-to-end AI-enabled ServiceNow architectures across ITSM, FSM, and Asset Management
• Translate business pain points into practical AI use cases (deflection, automation, prediction, optimization)
• Define AI adoption roadmaps aligned with operational maturity and data readiness
• Ensure alignment with ITIL v4 , ServiceNow best practices, and platform governance

What you need

• 8–12 yrs of experience
• ServiceNow
• LLMs
• ITIL
• Data privacy
• Reconciliation
• Any graduate

Good to have

• Machine learning
• Agile