Senior ServiceNow Platform Engineer

About the role

Global Service Management (GSM) team works to enable Lilly to enhance global productivity and protect our Brand. The team manages the industry leading ServiceNow enterprise platform. In addition to maintaining operational excellence for our existing services, we must boldly innovate and enhance capabilities such as generative AI, automation & workflows across the enterprise.

What you'll do

• As a ServiceNow Engineer on the ServiceNow platform, you'll serve as a senior technical SME and strategic leader within our Global Service Management organization
• Collaborate with architects, developers, vendors, and business stakeholders to shape and evolve our ServiceNow ecosystem
• In this role, you will also be expected to leverage and contribute to ServiceNow's rapidly evolving Agentic AI capabilities
• This includes working with the ServiceNow Agentic AI Suite — encompassing Now Assist (Otto) , ServiceNow's generative AI assistant that powers intelligent search
• Be expected to evaluate, adopt, and operationalize these AI-native features to drive automation, improve developer productivity

What you need

• 8–14 yrs of experience
• ServiceNow
• JavaScript
• HTML
• CSS
• AWS
• VMware
• B.Sc or B.Tech or B.E. or BCA

Good to have

• ITIL
• LLMs
• Incident response
• Active Directory