Senior Software Engineer II

About the role

We are seeking experienced Manager-level Engineers to join the Operations Data and Analytics organization. These are senior individual contributor engineering roles reporting directly to the Director and providing technical leadership across ServiceNow, IT Service Management, automation, integrations, observability, and operational engineering.

What you'll do

• Design, develop, test, deploy, and support enterprise solutions on the ServiceNow platform
• Serve as a senior technical contributor for ServiceNow applications, workflows, integrations, automation, APIs, and platform capabilities
• Provide technical depth across Incident, Problem, Change, and supporting CMDB capabilities
• Own complex engineering initiatives from requirements and architecture through implementation and production support
• Provide technical guidance and mentorship to Associate Engineers and other team members without formal people-management responsibility

What you need

• 5–9 yrs of experience
• REST APIs
• Data structures
• JavaScript
• Git
• ServiceNow
• Test automation
• Any graduate

Good to have

• CI/CD
• ITIL
• Root cause analysis
• Jenkins