Senior Software Engineer - ServiceNow AI, Otto & Automation

JDA·Hyderabad

Pay not stated6–11 yrsFull-time

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About the role

The Senior Software Engineer - ServiceNow AI, Otto & Automation is responsible for implementing and expanding ServiceNow AI and automation capabilities, including Otto, Now Assist, Virtual Agent, AI Agents, and intelligent workflow automation. This role partners with business stakeholders to drive innovation, improve employee experiences, and accelerate enterprise productivity.

What you'll do

Lead implementation of ServiceNow AI and automation capabilities including Otto, Now Assist, Virtual Agent, Predictive Intelligence, and AI Agents
Design intelligent workflows and AI-powered employee experiences
Identify automation opportunities across IT, HR, and enterprise services
Provide technical leadership and mentoring for ServiceNow development teams
Partner with stakeholders to define AI use cases, business value, and adoption strategies

What you need

6–11 yrs of experience
ServiceNow
JavaScript
Any graduate

Good to have

LLMs

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