Senior Software Engineer_WMS, Global Converse, ITC

About the role

The Global Supply Chain Technology Team enables the warehouse systems, integrations, reporting, and operational capabilities that support Converse distribution across North America and the Converse European Logistics Centerin Belgium.The team partners with Distribution Center Operations, Supply Chain and Logistics, SAP and integration teams, infrastructure providers, enterprise technology, and external solution partners to deliver reliable warehouse capabilities.

What you'll do

• Provide L3 technical support for Manhattan WMi (IBMi Platform) and related supply chain applications, following established support and escalation processes
• Troubleshoot complex incidents affecting receiving, putaway, inventory management, replenishment, wave planning, picking, packing, shipping, returns
• Analyze system logs, IBM i job logs, database records, interface messages, batch jobs, and transaction history to identify faults and restore service
• Perform root-cause analysis for assigned incidents, document findings, and implement approved corrective and preventive actions in partnership with the WMS Lead
• Use approved AI and automation capabilities to improve incident troubleshooting, technical analysis, documentation, testing

What you need

• 6–11 years in software engineering
• WMS
• SQL
• ServiceNow
• Mainframe
• SAP
• Warehouse operations
• B.Sc or B.Tech or B.E. or BCA

Good to have

• Databricks
• Root cause analysis
• JIRA
• Reconciliation
• Confluence