Senior Software Licensing Specialist

About the role

We are seeking a detail-oriented and process-driven Senior Software Licensing Specialist to support our software licensing and renewals business. This role will partner closely with Sales, Consulting Delivery, and Software Implementation teams to manage software licensing quotes, maintenance renewals, and customer communications throughout the sales lifecycle.

What you'll do

• Manage the end-to-end software licensing and maintenance renewal lifecycle, ensuring timely, accurate, and customer-focused execution
• Prepare, review, and maintain software licensing quotes for new licenses, maintenance renewals, upgrades, and cross-grades using Salesforce, Jira Service Management
• Manage and prioritize software licensing requests and renewal opportunities, ensuring adherence to service levels and business priorities
• Research customer contracts, licensing entitlements, renewal history, and software requirements using Salesforce and vendor portals to ensure quote accuracy and…
• Maintain customer renewal schedules and proactively monitor upcoming renewal opportunities, engaging customers to support timely contract renewals

What you need

• 5–9 yrs of experience
• Salesforce
• Customer success
• CRM
• JIRA
• Accounts receivable
• Cross-selling
• BBA or B.Tech or B.E. or B.Sc or BCA or B.Com

Good to have

• AWS
• Agile
• Channel sales
• Splunk
• ServiceNow