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Senior Solution Architect

HCLTech·Hyderabad

Pay not stated15–20 yrsFull-time
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About the role

Role Title Program Lead — Program Engineering / Program Management (Cross-Pod) Primary Location Hyderabad, India (Transition phase); HCLTech Offshore Delivery Center thereafter

What you'll do

  • Run governance cadence (weekly operational, monthly executive) across all 10 pods
  • Own the cross-pod escalation and RCA repository, and drive resolution of issues that span more than one pod
  • Track SLA/KPI performance and staffing coverage across pods; flag gaps in the breadth-vs-team-size model
  • Act as the primary customer-facing contact for program status, risk, and roadmap alignment
  • Drive the three-phase engagement model — Transition (M1–3), Shadow (M4–6), Steady State (M6–12) — including phase-gate sign-off

What you need

  • 15–20 yrs of experience
  • ServiceNow
  • Root cause analysis
  • JIRA
  • IoT
  • Any graduate

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