Senior Solution Support Engineer

About the role

Senior Solutions Engineers sit at the intersection of technical architecture, hands-on AI engineering, and production operations — ensuring that AI capabilities translate reliably into production value and keep delivering it after go-live.

What you'll do

• Solution Architecture & Technical Design
• Own technical solution design for complex AI integrations — from requirements through to detailed architecture, component selection, and integration specification
• Design for operability so that observability, SLOs, runbooks, and support requirements are built into the solution from the start rather than added after go-live
• Produce solution architecture documentation that enables downstream engineering teams to build with confidence and minimises ambiguity at handoff
• Hands-On AI Engineering (approx. 60% of role)

What you need

• 15–27 yrs of experience
• Machine learning
• LLMs
• CI/CD
• MLOps
• GCP
• Deep learning
• Any graduate

Good to have

• ITIL
• Python
• Terraform
• Azure
• Incident response
• SAP