Senior Specialist - Architecture

About the role

LTM is seeking a Senior Specialist - Architecture to lead complex ServiceNow implementations. Document all development, configurations, and technical specifications while preparing comprehensive training materials for stakeholders.

What you'll do

• Architect robust solution designs and implement complex ServiceNow projects while adhering to Agile Scrum methodologies
• Oversee advanced configurations across ITSM Pro, CMDB, Asset Management, Discovery, Service Mapping, and Event Management
• Develop custom scripts using client-side and server-side techniques alongside Glide APIs to optimize application performance
• Drive cross-functional collaboration by partnering with clients and technical teams to resolve critical issues and ensure accurate information flow
• Ensure operational excellence through rigorous crisis management, time management, and proactive problem-solving strategies

What you need

• 8–12 yrs of experience
• ServiceNow
• Event management
• Agile
• B.Sc or B.Tech or B.E. or BCA