Senior Specialist Business Consultant (Change Management & Evangelist, AI Incubation)

About the role

A tool only creates value if people use it, so we need a change leader who can make AI feel useful, safe, and exciting. As Change Management & Evangelist, you will lead the people side of everything SPARK delivers - preparing teams for change, building AI confidence and skills, and creating the energy that turns a new tool into a new habit.

What you'll do

• Be a visible champion of AI for CX International
• Demo, teach, listen, and bring what you hear back to the builders
• Work closely with the Project Manager, the Business Analyst, the AI Architects & Builders, and the Support Helpdesk, Field Sales Enablement team, HR Business Partners
• Own adoption for every SPARK solution, from the first conversation with the business through to sustained use at scale and be the voice of SPARK across the organization
• Assess change impact and readiness for each solution, and map stakeholders, concerns, and the behaviours that need to shift

What you need

• 12–18 yrs of experience
• Change management
• Spark
• LLMs
• ETL
• Curriculum development
• Learning and development
• B.Tech or B.E. or BBA