Senior Specialist - Cloud CC Delivery Lead

About the role

The role is responsible to drive results in the business and client contact center transitions. The professional will lead and manage the operations for cloud contact center platforms, CCaaS outreach/Auto Dialer capabilities, Campaign and lead list management. Conversational AI IVR, Chat, Call recording and platform operations.

What you'll do

• Interact with business/client teams for requirement understanding and designing supported solutions
• Developing different CCaaS capabilities/features POCs basis on the needs with new age CCaaS AI solutions which make sense with business data intelligence

What you need

• 10–12 yrs of experience
• CRM
• M.Sc or B.Tech or B.E. or B.Sc or BCA or M.Tech or MCA