Senior Specialist, Customer Support (APAC/ EMEA/ NAMER)

About the role

We are looking for a customer-focused Senior Customer Support Specialist who will play a critical role in driving customer satisfaction and success globally. With 4+ years of experience in SaaS, Payroll, or HRIS , you will own complex customer issues end-to-end, build strong customer relationships, drive product adoption, and collaborate closely with internal teams to continuously improve the customer experience.

What you'll do

• Customer Support & Issue Resolution
• Own the end-to-end resolution of customer issues while delivering an outstanding support experience
• Engage with customers via email, chat, and video conferencing to troubleshoot and resolve issues efficiently
• Act as a product expert , providing deep platform knowledge and guidance to help customers succeed
• Manage escalations, de-escalate complex situations, and drive timely resolutions using platform and industry expertise

What you need

• 4–7 yrs of experience
• Customer service
• Zendesk
• HRMS
• Salesforce
• Escalation handling
• Problem solving
• Any graduate