Senior Specialist

About the role

To be responsible for managing and controlling processes within delivery operations, ensuring accuracy, efficiency, and adherence to company standards, while supporting the overall functionality of non-voice operations.

What you'll do

• Identify Erroneous, Inaccurate, And Inefficient Outputs/Processes, Communicate These To Leadership, And Participate In Problem Resolution
• Implement And Maintain Company Safeguards To Protect Confidential Client Information
• Review & Resolve Discrepancy And Troubleshoot & Support Call Floor Production Output
• Support In Carrying Out Floor Operations Specific To Their Functions

What you need

• Any graduate