Senior Specialist - Package Implementation

About the role

This role will lead the design implementation and optimization of ServiceNow IT Operations Management capabilities including Discovery Service Mapping Event Management and CMDB governance within a complex enterprise environment

What you'll do

• Serve as the technical expert for ServiceNow ITOM capabilities including Discovery Service Mapping Event Management Certificate Management and CMDB integration
• Configure tune and troubleshoot ServiceNow Discovery including MID Server configuration credential management patterns probes and sensors and discovery error resolution
• Maintain CMDB integrity through identification and reconciliation rules data normalization relationship mapping and alignment with CMDB governance and ITIL best practices
• Discover and manage cloud resources in GCP including cloudnative services dynamic infrastructure and integration of cloud assets into the ServiceNow CMDB
• Design and implement automation using ServiceNow workflows Flow Designer APIs and integrations with monitoring and infrastructure tools

What you need

• 8–12 yrs of experience
• ServiceNow
• Travel booking
• ITIL
• GCP
• Root cause analysis
• Reconciliation
• B.Tech or B.E. or B.Sc or BCA