Senior Specialist-Process Auditor

About the role

As a Senior Specialist – Process Auditor in the Customer Experience team, you will be responsible for ensuring regulatory compliance, process integrity, and operational excellence through regular audits and control testing. Based in Navi Mumbai (), your role involves reviewing complaint data, managing regulatory submissions, and collaborating with stakeholders to implement corrective actions and process improvements.

What you'll do

• Review complaint documentation as per defined frequency and update based on recent RBI guidelines
• Ensure consistent understanding of complaint definitions across all frontline units
• Conduct checks on calls to verify proper complaint tagging in the CRM system
• Review complaint data and ensure timely reporting to internal and external stakeholders
• Perform regulatory submissions as per defined timelines and formats

What you need

• Reporting
• Audit
• Compliance
• Regulatory affairs
• CRM
• Any graduate

Good to have

• Customer service