Senior Specialist - Voice - Telecom : Networking

About the role

This role supports high-priority order management for complex telecom customers by applying strong networking and customer satisfaction skills. The individual assists with escalations, collaborates with order managers for accurate and timely fulfillment, and ensures compliance with quality and process standards.

What you'll do

• Support order fulfillment using telecom networking expertise by assisting order managers with priority and complex customer orders
• Assist on customer calls with order managers, providing telecom networking input for challenging scenarios
• Execute process adherence using solution mindset to ensure all orders meet compliance and quality standards
• Monitor and drive customer satisfaction and key performance indicators by applying communication skills in stakeholder interactions
• Participate in team skill development initiatives by engaging in training and sharing telecom networking knowledge

What you need

• Telecom
• Networking
• Any graduate

Good to have

• ITIL