Senior Staff Engineer - Systems

About the role

As a Senior Staff Engineer , you will serve as a core technical anchor, driving the architectural evolution of Freshworks' multi-tier SaaS platform. Elevate Engineering Discipline: Act as a technical role model and mentor to young, ambitious engineers—fostering a culture rooted in clean coding standards, robust systems thinking, and long-term product ownership.

What you'll do

• Architecture & Roadmap Execution: Own and deliver the technical roadmap for your engineering domain; design, document, and execute scalable, cost-efficient
• System Health & Tech Debt Management: Identify critical architectural bottlenecks and technical debt; design and drive practical
• Operational Excellence & Production Leadership: Take ownership of complex production issues in distributed SaaS environments
• Quality & Process Standardization: Establish rigorous engineering standards through code reviews, automated testing
• Mentorship & Talent Development: Coach and develop engineers across functions, elevating their problem-solving capabilities, systems thinking, and operational discipline

What you need

• 12–15 yrs of experience
• Data structures
• REST APIs
• Java
• Python
• Microservices
• Spring Boot
• B.Tech or B.E. or B.Sc or BCA

Good to have

• CI/CD
• Linux
• Root cause analysis
• Test automation
• Customer success