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Senior Support Engineer

Cleo (India)·Remote

Pay not statedSenior levelFull-timeRemote
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About the role

Own the technical leadership of the team and end-to-end reliability of complex transaction operations, ensuring faster resolution, reduced repeat failures, and consistent SLA performance across the shift/team.

What you'll do

  • Incident Leadership & Command
  • Lead P1/P2 incidents as incident commander, driving structured and timely resolution
  • Make real-time decisions during escalations and guide the team clearly
  • Ensure strong communication cadence and stakeholder confidence
  • Measure: P1/P2 MTTR, escalation effectiveness, stakeholder feedback

What you need

  • Troubleshooting
  • Root cause analysis
  • Incident response
  • SOP writing
  • Any graduate

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